Indian Railways recent upgrade plans is going to be more hi-tech as you will be able to get your railway coach cleaned in a matter of minutes by lodging a complaint online. The new initiative is in line with Modi government’s ‘Swachh Bharat’ mission, the railways are to launch ‘Clean My Coach’ mobile app for all long-distance trains. The online version is already operational and the mobile app will be ready very soon as per the railway officials.
Passengers can file an online complaint which will be attended within 15 minutes. After successful testing of the scheme in Central Railways, the transporter plans to extend it to long routes across the country. It will make sure the speedy cleaning of coaches or toilets in long-distance trains which is equipped with housekeeping facilities on-board.“Central Railway has developed a good mobile app ‘Clean My Coach’. All zonal railways should adopt and adapt it,” said a senior railway official. Most of the long distance trains have housekeeping staff on board, but passengers are often not able to trace them in a moving train. The Commuters can file complaints either on the website or the app which can be downloaded on mobile phones.
According to the system developed by Central Railways, passengers have to just feed in their PNR number on the website (http://cleanmycoach.com/) or mobile app to register complaints related to their coach. Soon after a passenger lodges complaint, an SMS with details of the coach and berth number will be forwarded to an attendant on the train instantly. Once the complaint is attended to, the attendant will have to seek an acknowledgement from the complainant.